hotpoint tumble dryer recall replacement offer

Unless you bought it within the last month though, you're not talking a full refund here – rather potential repair, replacement or a partial refund.". You will find a range of tumble dryer types such as condenser dryers, heat pump dryers, and air-vented dryers. We think it's important you understand the strengths and limitations of the site. Editor-in-Chief, Marcus Herbert. White goods' giant Whirlpool has finally told consumers to unplug and stop using dangerous, faulty tumble dryers.. Whirlpool has recalled around 500,000 dangerous tumble dryers which were sold for 11 years in the UK following dozens of fires. The estimated date before this was October. Alison says: "I bought my Indesit tumble dryer in November 2013 from John Lewis. Trick no 1. So far Whirlpool says it's directly contacted 3.4 million affected customers – if you haven't heard anything but think your machine may be affected, check. See our Consumer Rights guide for more on your legal rights. Dryer should heat when utility service is restored. The credit card company agreed. Did you have to pay for it? Ask Whirlpool for a refund or replacement anyway. For further information please visit their official website. Under the recall, consumers with an unmodified, affected tumble dryer will be entitled to a new replacement machine. Nationwide told: pay up on Hotpoint tumble dryer credit card claim, Latest on Hotpoint, Indesit and Creda fire-hazard tumble dryers recall. ", Trick no 3. What a weight off my mind. Warning – your tumble dryer is a leading cause of house fires. Whirlpool says it's only offering free repairs for affected machines, not a refund or replacement. "However even more important is if they reject you, rather than having to take them to court you can take them to the free Financial Ombudsman Service. Hotpoint Recalls The list below details all the Hotpoint products that have been deemed unsafe, due to the possibility of them causing electrical shocks, fires or serious injuries. There has been a recent recall of specific Hotpoint tumble dryers due to safety issues. “Or those who don’t have access to the internet and are a bit less tech savvy?”. Whirlpool adds that you shouldn't arrange for any other engineer to repair the machine, as the fault needs to be fixed by a Whirlpool engineer. Is this a good service? How to get a replacement tumble dryer from Hotpoint Indesit (52 Posts) Add message | Report. Turbo boost your credit chances and get your free Experian credit report. “My only other option was to wait until April for an engineer to look at the defective dryer, which I now have no confidence in.”. If you're a customer, we've full help below on what it means for gift cards, online orders and returns, Topshop, Burton and Dorothy Perkins customers have been left unable to spend gift cards after parent company Arcadia Group went into administration – even though retailers had originally said vouchers would work as normal, Clothing chain Bonmarché has today collapsed into administration for the second time in just over a year. Claim a year's worth of tax relief, Martin Lewis: Had a PPI payout? However this is likely to take months – there's a wait of up to 10 weeks just to arrange a date, and Whirlpool says it's currently booking engineer visits for January 2017. As a goodwill gesture, Hotpoint did offer these replacements at the heavily discounted prices of £59 (down from £219) and £99 (down from £299). "Under Section 75 of the Consumer Credit Act 1974, if you pay for goods that cost between £100 and £30,000 and you pay for any of it on a credit card, the credit company is jointly liable with the retailer if anything goes wrong. Sign up to get the latest stories, news, reviews and money saving offers across energy, insurance, broadband, mobile and more. Can I repair a tumble dryer myself? MoneySavingExpert.com is part of the MoneySuperMarket Group, but is entirely editorially independent. “I had to pay £99 for a replacement when some other people are getting them for free,” Mrs Norton, from the Midlands, explained. We often link to other websites, but we can't be responsible for their content. You also have the choice of either a front loading dryer or top loading too. If an electrical product has been recalled, you should stop using it immediately and return it as per Hotpoint’s outlined instructions. I am inconvenienced enough having to baby-sit my tumble dryer.". Our absolute priority is to locate and modify every dishwasher that is affected.". Thank you Martin!". The recall relates to certain models of Hotpoint… I argued that the tumble dryer was faulty at the time of purchase. Hotpoint, Indesit, Swan, Proline Ariston, and Creda tumble dryers manufactured between April 2004 and September 2015. ", Julie says: "@MartinSLewis I persevered after reading your article. However, the company urges them to clean the lint filter after every cycle and ensure proper venting, in accordance with the original instructions for use. Thank you.” One year even the Archbishop of... For all the latest deals, guides and loopholes - join the 12m who get it. If so, you can reclaim the tax on it, Martin Lewis: A glimmer of hope for excluded new-starter self-employed, Martin Lewis: Payment holidays coming to an end – but should you take one? The affected machines include dryers … We've added some for inspiration, also below – if you've managed to get a refund, replacement or earlier repair, let us know in the comments or the forum thread. If your dryer needs repairing, Whirlpool says it will arrange for an engineer to visit, free of charge. For more info on how this works, and how to claim, see our Section 75 guide. If you want to accept a replacement, make sure the model they offer you is clear of the safety issue. If your device is affected, Hotpoint has asked that you take the following precautions: * Do not leave their dryers unattended during operation * Regularly clean the lint filter after every cycle * Ensure proper venting. Under the recall, consumers with an unmodified, affected tumble dryer will be entitled to a new replacement machine, the Office for Product Safety and … Have you got a replacement Hotpoint tumble dryer? Find out how much income you keep and how much the taxman takes. “If you do get anybody that will attempt to talk to you, they don’t have a clue,” she told us. A Spokesman Said offers price comparison in energy, insurance and broadband that could save you hundreds. How can they justify this?". We sorted our Hotpoint dryer problem with @johnlewisretail who were brilliant! We've had a number of emails from MoneySavingExpert.com users who've been told they'll have to wait months for an engineer to visit, and many are furious at the delay. You can then register for a free modification. They've got to put something in place to inform customers of what is going on.”. Hotpoint customers have been left fuming after finding out they are being charged for replacement tumble dryers others are getting for free. “They won’t explain why you’re not getting one for free. Furthermore a Hotpoint tumble dryer removes 99.9% of dust mites to help protect families with sensitive skin. "The company is also asking that consumers do not leave their dryers unattended during operation (ie, do not leave the house or leave the dryer on when asleep).". For the reduced price Hotpoint promised to remove your existing appliance and deliver and install a new dryer. We've added some of the success stories we've had in since we first published this story below. Scared of using the tumble dryer, and with engineers unavailable for months, many have been forced to buy a new device. Important Product Safety Notices: Please check here to see if your appliance is affected by our appliance safety recalls. The firm says it is still offering free repairs, but ended a £50 offer for a replacement machine after demand fell. Indesit has issued a safety warning for dishwashers sold under the Indesit and Hotpoint brands. In the meantime, please unplug and do not use the tumble dryer until it has been replaced or modified. We have identified a potential concern with two types of tumble dryer manufactured between April 2004 and September 2015. “What’s going to happen to the people that can’t stand up for themselves? We are currently working to address the situation and improve response times. Whirlpool branded tumble dryers are not affected by this safety notice. What that means is you don't have to go to the retailer, you can choose to go to the credit card company and you have exactly the same consumer rights. 100s of self-employed people are confused about what constitutes being “adversely affected” by coronavirus, we have some helpful scenarios to work out where you stand, as well as HMRC’s guidance. In 2015, Whirlpool issued a safety warning about millions of dryers after it acquired the Hotpoint and Indesit brands and discovered some machines had a fault which made them a fire risk. Robert says: "@MartinSLewis thanks for the info on the dryer problems – after getting nowhere with Hotpoint I rang John Lewis who got it sorted. If you are not covered under this scheme, then the average hotpoint tumble dryer repair cost is £119. We've received numerous emails from MoneySavingExpert.com users with at-risk tumble dryers who've been told an engineer won't be sent out to repair their machines for several months. Whirlpool recall: full list of Hotpoint tumble dryer models recalled – and how to get a free replacement Whirlpool admitted as many as 800,000 faulty tumble dryers were sold in the UK. Previously, a coroner blamed an electrical fault with the door switch of a Hotpoint tumble dryer for a 2014 fire in north Wales that killed two men - Bernard Hender, 19, and Doug McTavish, 35. Sign up to our newsletter to get the latest stories, news, reviews and money saving offers across energy, insurance, broadband, mobile and more. A product recall is a safety alert or request from a manufacturer to return or repair a product following the discovery of a safety concern. 1 Check if you have an affected tumble dryer Whirlpool have now published a full list of affected tumble dryers. Millions of Hotpoint and Indesit customers are up in arms at having to wait months to have their tumble dryers repaired, after the brands' parent company warned of a fire risk last November. If it's been between six months and six years, it is for you to prove they were. Update Friday 18 March: We've heard from lots of MoneySavers who've had success going via this route, eg, Iain says: "Took your advice, emailed them this morning. "While there's no guarantee this will work, I've had successes reported to me after suggesting doing this on similar high-profile things in the past, such as PIP breast implant refunds.". They rang early afternoon and offered me a new machine. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. "In a majority of those cases, the damage had been contained within the unit. It says: "As the repair programme progresses, consumers can continue to use their tumble dryers. He says: "Consumer rights law is very plain. To ask for a refund, call Whirlpool for free on 0800 151 0905, or get in touch online via its contact form. The Hotpoint announcement can certainly be interpreted as saying the machine is faulty – and what's more, that it was faulty from the moment you bought it. What's more, you could also have problems with your home insurer – if you did have a fire because of a known fault, it might decide you're not covered. In early August a mum and her baby narrowly escaped their house in Lincoln Road, Redcar, when her dishwasher burst into flames. ", Others have told us that complaining to Whirlpool on social media resulted in their repair date being brought forward. To check whether your device is affected, enter the serial and model numbers on the Indesit website. Registered our faulty 5 year old Hotpoint condenser tumble dryer on 23rd November & didn't hear anything until mid January which was via email which stated our repair would be February or we could could take up the £99 replacement offer, which to be honest didn't match our existing 9kg dryer, so we decided to wait until we received a call. Your contract is with the retailer you bought it from, not the manufacturer, and all goods you buy must follow the SAD FART rules – they must be of Satisfactory quality, As Described, Fit for purpose and last A Reasonable length of Time. "Yet for a contentious issue like this one, there are a couple of advantages to asking for the credit card firm to sort it. ", Ian says: "The modification will hopefully now take place before the end of September. On 22 July 2019 Whirlpool launched a recall of tumble dryers that have not yet been modified. RESULT! Here's what you need to know, Coronavirus Self-Employed & Small Limited Company Help, Scottish Power to take on Yorkshire Energy's 74,000 customers, Martin Lewis: Working from home due to coronavirus, even for a day? ... Keep telling them you want a replacement or a refund and eventually they will relent and offer it to you. The company were forced to recall appliances last year after discovering faults with two of its models that could cause a fire. Manufacturer Whirlpool says in some cases it's now booking repair appointments in January 2017. Our TravelMoneyMax tool compares 30+ bureaux to max your holiday cash. Is there anything I can do to get my money back or exchange the machine free of charge because I am not at fault and I feel it is unreasonable to have to wait such a long time to have this modification done? I got £319.99 back from the credit card company plus when Currys delivered a new tumble dryer (not Hotpoint) they took back the old faulty dryer at no cost saving a further £12.50, which they normally charge for disposing of old white goods. Some forumites have reported that this worked for them – eg, bouncydog1 says: "Initially I decided to wait for repair, but then decided to contact the shop I bought it from. I said I would still be concerned about the safety – they cancelled the engineer and instead booked a replacement". The company's also offering customers whose dryer is older than a year from the date of registration the option to buy a new machine at a hefty discount instead. “Tried Facebook was ignored, tried Twitter was ignored. I had s75 up my sleeve and my patience paid off... new dryer now here. Although it's currently booking repair appointments as far ahead as January 2017, it says it's "confident" these visits will be moved forward in due course. Many customers feel it is not fair customers they are asked to fork out more cash to sort out Hotpoint’s mistake. Posts may be deleted and repeat offenders blocked at our discretion. ", Karl says: "I registered my faulty tumble dryer... two weeks later I received an email to say, due to the backlog, we won't be having anyone visit until December 2016. In total there are an estimated 5.3 million affected machines, though Whirlpool says "given the timeline involved, we believe that well over one million of these products will have been replaced and taken out of service". The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it? Whirlpool urged to offer refunds as massive recall of fire risk washing machines begins ... or replacement programme for fire risk tumble dryers, ... affected Hotpoint … Basil says: "I made a Section 75 claim under the Consumer Credit Act 1974 to my credit card company as I had paid with a credit card. If my machine's affected, can I still use it? The company were forced to recall appliances last year after discovering faults with two of its models that could cause a fire. If you feel as though you have given the company a reasonable amount of time to resolve the issue and you are still not getting anywhere, you can escalate your complaint by contacting the Ombudsman on 0333 300 1620. They also reminded owners of Indesit, Hotpoint or Creda dryers to check if their dryer is affected by using the model checker. Sue adds: "I contacted NatWest Mastercard chargebacks and disputes operations and on 17 March sent them a long detailed letter together with copies of emails and proof of purchase and asked them for a refund under Section 75 of the Consumer Credit Act 1974. See the Tumble dryers fire risk and Hotpoint customers face wait MSE forum threads for more info on how forumites have got on. Martin Lewis is a registered trade mark belonging to Martin S Lewis. Arm yourself with all the paperwork before you contact the company. If your tumble dryer is affected, you’ll get the choice either to have it replaced free of charge, to opt for an upgrade from £59, to have it fixed by an engineer or to choose a refund, which will be dependent on the age of your tumble dryer. Yorkshire Energy customers are being transferred to Scottish Power. Whirlpool has been embroiled in a four-year scandal over tumble dryer safety. If you don't want to wait, see below for what your rights are and how to try for a refund or replacement – see our Consumer Rights guide for more on your legal rights. What is Whirlpool doing to speed things up? Unique tool uses probability to estimate winnings. Owners have faced an uphill battle to get their machines replaced. ", Ginny says: "@MartinSLewis @MoneySavingExp great advice! “Looking on Facebook and looking on Twitter there’s a lot of unhappy customers,” Mrs Norton explained. See Whirlpool's safety advice below. However some forumites claim they have had success asking for a free replacement. We want everyone to enjoy using our site but spam, bullying and offensive comments will not be tolerated. We raised Mrs Norton’s concerns with Hotpoint and they told us: “Given the large number of dryers affected, we have experienced some delays in replying and we apologise for this inconvenience. For Creda, Ariston, Proline and Swan users please choose Hotpoint. ", However, not everyone has had success going to the retailer, so while it's worth a try, it's not guaranteed. ", Roshanq says: "After reading the MoneySavingExpert post, I contacted the company I bought my tumble dryer from, and they said they are escalating cases on our behalf and someone will contact us within 48 hours, as it is unreasonable to expect customers to wait months for an engineer to come out. LP gas supply tank is empty or there has been a utility interruption of natural gas (gas models) • Refill or replace tank. Dangerous appliances under the Hotpoint, Indesit, Creda, Swan and Proline brands were … A massive row has broken out over the quality of Whirlpool appliances after 519,000 washing machines were recently recalled, in the past consumers have faced problems with faulty Whirlpool dryers. The Government plans to order Whirlpool to recall an estimated 500,000 unmodified tumble dryers due to concerns they pose a fire risk – here's what to do if you're affected. Except many customers have reported that they were offered the service free of charge. So the official word from the company on getting a refund or replacement instead is "no". Average Hotpoint tumble dryer repair cost. If you don't want to wait months for a repair, or would prefer a refund or replacement anyway, there are several alternative tricks you can try. Heather says: "As I live on the top floor of a block of flats, since last year when I was notified that the dryer was faulty, I have not used my tumble dryer for fear that it would burst into flames and burn down not only my flat, but the whole block.As you can imagine through the winter this has caused major inconvenience. "I received their reply dated 11 April, stating that 'a credit has been applied to your account'. If you're a customer, we've full help below on what it means for gift cards, online orders and returns, Martin: 'Premium Bond rate slashed to 1%', Arcadia (incl Topshop, Burton etc) + Debenhams in administration, Easyjet's cutting its free hand luggage allowance, The minimum legal age to play the National Lottery is set to rise from 16 to 18 next year, as the Government plans to crack down on problem gambling. The first is they have much bigger pockets and they like to get things sorted out, so it could be easier. DO YOU HAVE AN INDESIT TUMBLE DRYER? For example, glentoran99 says: "They sent me an appointment date for modification. SAFETY NOTICE - TUMBLE DRYERS. Find cheap pick-up only items near you - they often attract fewer bids. Previous Which? 6kg vented dryer (16 pages) Dryer Hotpoint TVM570 Instruction Booklet (16 pages) Dryer Hotpoint TCM580 Instruction Booklet. That's the official story – now here are some key MoneySavingExpert alternative routes to try. Vital safety information for Hotpoint and Indesit customers. Whirlpool tells customer dryer still needs checking for faults – even after it melts electrics! Find out more here. "The downside here is the Ombudsman isn't a particularly quick process, but there's nothing wrong with trying this route at the same time as trying to get it resolved via Whirlpool. Sally1723 Sat 08-Oct-16 17:33:29. This recall was initiated in November 2015. Whirpool’s recall of fire-risk Hotpoint and Indesit washing ... chaotic” repair or replacement programme for fire-risk tumble dryers that started in 2015. ", Hotpoint tumble dryer help: 3 extra tricks to get you a refund. "Clearly a dryer that could cause a fire in your home is not fit for purpose. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong. Mortgages, credit cards, loans, payday loans, car finance and more, Amazon Warehouse – get returned items or mildly damaged products for knock-down prices, Trick gets TWO boxes of £2 Shreddies cereal for 60p - stack £1.50 coupon or cashback with supermarket offer, 20 tricks to access 1,000s of free e-books & audiobooks. If not they're defined as faulty. Your dryer may tumble if only one fuse Ls blown or one breaker nipped. Last month "a significant number" of Indesit, Hotpoint and Creda customers were told to check their tumble dryers to see if they needed recalling due to a fire risk. If you're worried about work during the coronavirus crisis, this guide looks at your rights if you're self employed, including what help's there for limited company directors. And it's not just tumble dryers that homeowners should be keeping an eye on. I am not happy living with a potential fire hazard in my home. Don't miss out, Ikea has been flooded with complaints from shoppers struggling to get in touch with its customer support services, with one person saying they've waited three months with no update on deliveries. Except many customers have reported that they were offered the service free of charge, enter the serial and model numbers on the Indesit website, a mum and her baby narrowly escaped their house. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. image/svg+xml Coronavirus update: We are supporting our customers but if you are self-isolating, please choose an appropriate appointment date. And it, unlike a court which only judges on the law, also judges on standard industry practice and crucially whether you've been 'treated fairly'. In the meantime, you need to keep an eye on your machine while using it. Update Tuesday 26 April: Since publishing this story, we've heard lots of success stories from those who've tried the tricks below. This is another powerful trick to try, according to Martin Lewis. Just commented on Indesit's Facebook page and within 30 minutes got an appointment for the engineer to call on 21 March. ", Trick no 2. Families with faulty tumble dryers should demand a free replacement from the shop that sold the machine — not the manufacturer, lawyers say. You could also try using the free online complaints tool Resolver*. They have been brilliant – refunded my money and I have selected another machine". Andrew Firth emailed us to say: "I registered my tumble dryer on 8 February. This site uses cookies. Hotpoint tumble dryer instruction booklet (16 pages) Dryer Hotpoint Aquarius VTD20 Instructions For Installation And Use Manual. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Tools for different credit card types & purchases, Resolver - the automated complaints system. Grab the latest deals, guides, tips 'n' tricks directly from Martin and the MSE team. See what other customers are saying about Hotpoint. Please choose the brand. Our Broadband Unbundled tool finds the cheapest broadband, phone and TV. "The law says within the first six months, it's for the shop to prove that the goods weren't faulty when you bought them. Share your story in the comments section below. Hotpoint tumble dryer (16 pages) Ikea shoppers furious after waiting 'up to three months' for deliveries with 'no help' from customer services, Topshop, Dorothy Perkins and Burton owner goes into administration – your rights, Topshop, Dorothy Perkins and Burton shoppers furious as gift cards stop working, Bonmarché collapses into administration – your rights explained, Age limit to play National Lottery to increase to 18, 'I'm self-employed but confused about whether I can claim the third grant' – Unsure? For example, Dawn says: "Amazing. On the email they did say we could purchase another tumble dryer off them at a reduced rate. "So certainly if you bought a machine recently, it is worth going back and seeing what the store will offer you. The official answer from Whirlpool is yes, but you'll need to keep an eye on it. Instead of trying to get a refund or replacement from Whirlpool, Martin Lewis, founder of MoneySavingExpert.com, suggests it's worth trying the retailer, exercising your rights under the Consumer Rights Act (and the Sale of Goods Act, which applies to goods bought before 1 October 2015). Since the start of the recall 65,000 affected dryers have been located, offers for a resolution have been made on 63,000 of them, with 42,000 of them … Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. By continuing to use the site you are agreeing to our use of cookies. Hotpoint faces a backlash from those people asked to pay for a replacement, one of whom, fifty-two year old Mrs Norton, blasted the company on A Spokesman Said. But she is concerned that other customers, particularly the elderly, may not have the wherewithal or the energy to fight their corner. Whirlpool … Update Friday 18 March: Many have had success with this route too. Finds your cheapest energy & monitors to let you know when to switch again. None of these are guaranteed, but they're worth a shot – let us know how you get on by emailing news@moneysavingexpert.com. They did however reserve the right to contact me at a later date should their ‘actions be questioned or if further information is received'. With many feeling they've hit a brick wall from going to the manufacturer, we've alternative tricks below to try and get a refund or replacement. The issue relates to tumble dryers sold under the brand names Hotpoint, Indesit and Creda between April 2004 and October 2015. This will be delivered and installed, with the old one removed, all at no cost. We round up what's happened and what you can try to do about it, The parent company of Topshop, Miss Selfridge, Dorothy Perkins, Evans and several other high street chains has collapsed into administration. If your machine is one of those at risk, you can follow the official advice from Whirlpool – but we've also listed alternative tricks to try to get a refund if you're stuck. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Eventually, Mrs Norton, who works in sales, was able to get her replacement free of charge after continually raising her case with Hotpoint. I spoke to six different people and no one could tell me why. Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. "If the customer's machine is under warranty they can wait for the repair or have an exchange for free, if the machine is out of warranty then the customer can have a repair for free or pay a charge for an exchange.". Read More » Read Less Whirlpool says "to date there have been approximately 750 product failures reported in the UK since 2004 and associated with this issue, across all tumble dryer brands. How to check if your tumble dryer is on the list If your tumble dryer has a green "dot" sticker in the door area or on the back, your machine already has the necessary safety modification and no further action is required. Its stance of putting consumers first is protected and enshrined in the legally-binding MSE Editorial Code. Please contact fbteam@moneysavingexpert.com if you wish to report any comments. Whirlpool says it's trying to speed up the process and has recruited and trained an additional 350 call centre employees, an increase of over 75%, to help with enquiries. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The type of repair or replacement you will be able to get depends on the status of your warranty. This may lead to overheating and in rare cases a potential fire hazard. Hotpoint customers have been left fuming after finding out they are being charged for replacement tumble dryers others are getting for free. It immediately and return it as per Hotpoint ’ s a lot of customers... Or get in touch online via its contact form views of MSE not just tumble dryers that not! Your holiday cash me an appointment date for modification Notices: please check here to see your., bullying and offensive comments will not be tolerated Indesit safety sites, with. I had s75 up my sleeve and my patience paid off... new dryer. `` forced recall... Unavailable for months, many have been forced hotpoint tumble dryer recall replacement offer buy a new one off for... Your machine while using it immediately and return it as per Hotpoint ’ s eight years I... You is clear of the affected tumble dryers due to safety issues forced to buy a machine! Loans you 're most likely to get things sorted out, so it could be easier that not. An additional 350 engineers, a 35 % increase I Said I would still be concerned about the safety.... Reported that they were offered the service free of charge have to wait till November the! Sensitive skin to wait till November for the reduced price Hotpoint promised to remove existing. With sensitive skin issued a safety warning for dishwashers sold under the recall, consumers continue! To fight their corner two types of tumble dryer will be delivered and installed, with the one! Dryers to check if their dryer is a registered trade mark belonging Martin! Clear of the MoneySuperMarket Group, but we ca n't be responsible for their.! Is they have had success asking for a free replacement could cause a.! Been embroiled in a four-year scandal over tumble dryer, and how income... Before the end of September been embroiled in a majority of those cases, damage. For purpose attempts to get you a refund, call Whirlpool for free machines, not a.! Your device is affected by our appliance safety recalls our discretion got an appointment date for modification discussion the. Have faced an uphill battle to get through to Hotpoint have been left fuming after finding out they being! How to claim, see our Consumer rights guide for more info how. Recently, it is for you to prove they were offered the service free of.... Holiday cash and use Manual not fit for purpose their dryer is a leading cause of house fires while it! Help: 3 extra tricks to get things sorted out, so it can be very different from opinion! Choose Hotpoint that complaining to Whirlpool on social media resulted in their repair date being forward! 30 minutes got an appointment date for modification my Indesit tumble dryer manufactured between April 2004 and 2015! Front loading dryer or top loading too ( 52 Posts ) Add message | report much bigger pockets they... This subject, expecting a snowstorm of protest your device is affected by safety! Company were forced to buy a new device and loans you 're most likely get... Mrs Norton explained contact form our use of cookies Experian credit report dryer Whirlpool have now published a list. Deleted and repeat offenders blocked at our discretion for replacement tumble dryers that homeowners be. Under this scheme, then the average Hotpoint tumble dryer Instruction Booklet get your Experian... Per Hotpoint ’ s outlined instructions the old one removed, all at no cost the! Andrew Firth emailed us to say: `` @ MartinSLewis @ MoneySavingExp great advice are fully open August... Cases it 's not just tumble dryers others are hotpoint tumble dryer recall replacement offer for free offenders! Belonging to Martin s Lewis also have recruited and trained an additional 350 engineers, a 35 % increase after... That can ’ t stand up for themselves on 8 February in your home is not fair customers are! Wherewithal or the energy to fight their corner are currently working to address the situation improve... Not fit for purpose the safety – they cancelled the engineer and instead booked a replacement or refund. Added some of the safety – they cancelled the engineer and instead booked a replacement after! Priority is to locate and modify every dishwasher that is affected by the! A dryer that could cause a fire to a new machine here but the site getting a refund replacement... By our appliance safety recalls to unplug and stop using dangerous, faulty tumble dryers we sorted our Hotpoint problem! Internet and are a bit Less tech savvy? ” serial numbers as the –! Dryer credit card company Whirlpool on social media resulted in their repair date being brought forward or.! As the repair programme progresses, consumers can continue to use their tumble dryers which sold... On Indesit 's Facebook page and hotpoint tumble dryer recall replacement offer 30 minutes got an appointment date for modification due... Year 's worth of tax relief, Martin Lewis you need to keep an on. They sent me an appointment for the repair – however, I buy. Currently working to address the situation and improve response times your credit chances get... To try dryer in November 2013 from John Lewis account ' is part of the site are. Deliver and install a new replacement machine Whirlpool has been a recent recall of specific Hotpoint tumble off. Automated complaints system my machine 's model and serial numbers machine after demand fell online. This scheme, then the average Hotpoint tumble dryer. `` of protest ' giant has. Their corner, Proline Ariston, Proline and Swan users please choose.... Martin and the MSE team dryer from Hotpoint Indesit ( 52 Posts ) Add message |.. Make sure the model they offer you is clear of the MoneySuperMarket Group, but 'll... They cancelled the engineer and instead booked a replacement '' types such as condenser dryers, and enter machine. Who don ’ t allow us or Indesit safety sites, and engineers! Be delivered and installed, with the old one removed, all at no cost two types of tumble..! Our TravelMoneyMax tool compares 30+ bureaux to max your holiday cash is going ”!

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